TERMS & CONDITIONS

Standard Terms & Conditions Policy ( March 2024 )

Payments

Payment is required in full at the time of booking, except for flexible payment options if this facility is offered by our third-party payment companies ( location dependent )

Please contact us for more advice on our courses and payment options available.

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All classroom based training ( specific masterclasses ) must be taken at the date specified on the selected course booking and online courses must be completed within a maximum of 6 months from date of booking.

Refunds

All course fees are strictly non-refundable and non-transferable.

The LRK Beauty Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered. It is the student’s responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary.

Additional Terms & Conditions Relating to Course Packages & Promotional Offers

Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
Courses within the Packages must be attended by the same person.
Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses.
All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of LRK Beauty Academy and subject to the rescheduling fee if deemed possible.
Dates must be selected at time of booking for site based courses but online courses can be completed within 6 months of the booking date

Cancellation or Transfer of Training Dates / Courses

Rescheduling Requests & Fees

In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of LRK Beauty Academy), provided you contact us no later than 72 hours prior to the training course date by email. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and if a fee is applicable. We will cancel your training place where we receive requests to reschedule, pending hearing from you to confirm an alternative date. Where reschedule is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email, you will automatically forfeit your course fee and LRK Beauty Academy will be under no obligation to provide any further training or any refund.

Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

The only exceptions to the above, where a reschedule may be offered free of charge or at a minor cost (depending on reason), on one further occasion only and subject to availability will be in the event of:

medical reasons (with a valid medical certificate covering named student/training date).
compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.

In the first instance, please contact our team at lidia@lrkbeautyacademy.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours.

In the event that LRK Beauty Academy should have to cancel your course for reasons outside of our control; The Beauty Academy will endeavor to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by LRK Beauty Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.

Online Courses

All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee. Students are given 12 weeks initial access to our online portal, which can be extended by request for an additional 30 days access if exceptional. Maximum duration for completing online courses is 6 months from date of booking.

General

All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.

For gift vouchers, these will expire on the date given on the voucher itself and cannot be extended or redeemed beyond this date. Any fees paid for gift vouchers would be forfeit after the voucher expiry date.

Defaulted / Cancelled Payments

Where courses or kits are purchased and payment later defaults once the booking has been processed (training provided or kits supplied by post); LRK Beauty Academy reserves the right to cancel any further booked training / revoke access to online courses. We may also request the return of any kits supplied. Certification for courses completed may be revoked or not issued until resolved. We will contact you by email, to make payment of any balance due in full within 7 days, to cover the cost of any training accessed or kits used / not returned. Where payment is not received within 7 days, this may be passed to a third party debt collection agency for recovery.

Named Student

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at a small fee per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

Minimum Student Age

We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Course Times

Please arrive at the training venue for the agreed start time given in advance. A short break for lunch is provided for full day courses during which we recommend students remain within the training centre (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content/required hours to be successful in achieving LRK Beauty Academy diploma for the course.

In the event that you are late arriving in the morning and refused entry, please contact us to explain the situation – Please note a change booking fee will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.

Please therefore ensure you allow sufficient time for travelling and returning from lunch.

All students must attend the full training days. Should you choose or need to leave a course before the approximate end time, please contact us prior to the course to discuss this. If you leave before the end of the course on the day, without prior agreement, you will forfeit any course fees and may not achieve your diploma.

Confirmation of Bookings

Once you have booked a training course you will receive an email within 24 working hours to confirm the booking.

If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

If booking last minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment. Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.

Should a receipt for payment be required, please request this by emailing at the time of booking or within 6 months of completing the training.

Certificates

Certificates are issued by email within 2 working days of attending your training course(s)*. Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.

Students wishing to purchase a replacement digital certificate or hard copy of their diploma may do so by emailing us so that a link can be sent to allow you to process your request charge securely online through our website.

Replacement of certificate(s) by email only (digital copy) is chargeable
For hard copies, please note the diploma will take the identical format as the PDF diploma provided to you by email and will be simply a printed copy on plain card for your convenience. For this reason many students will find it more economical & convenient to print their diplomas at home where required for display purposes etc. Many beauty insurers prefer to receive the digital diploma supplied by email.
Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued

Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.

Online Courses / Student Portal

Students who book online beauty courses through our website will receive an automated email with option for instant self sign-up. All students will receive a full confirmation email within 24 working hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self sign-up). We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the practical assignment pack as soon as possible.

Access to the online course(s) through the portal runs for 12 weeks initially, during which time you work through the online learning resources at your own pace, completing the theory tests & assessments, and to download course resources. Beyond this access, students have up to 6 months to complete and submit their case studies which can be sent to us by email. If you find you require additional time to view course resources online and access the portal beyond the initial 12 weeks, simply contact our team who can provide a further 30 days access. Students have a maximum of 6 months from the date of booking to complete online courses.

Should you have any difficulties accessing or completing the course(s), please do not hesitate to contact us for assistance.

When you first login to the portal you will be asked to check the details we have for you. Please amend any errors but also email our team so we can update our central system. You will also be presented with terms and conditions around use of the online portal and the ‘cooling off’ period if applicable to your booking.

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.

Online courses require completion of tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Tests are completed through the online portal. Case studies can be submitted by email or by a method described in the portal. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. Our team are on-hand to assist you throughout your studies and beyond.

Online Courses provide a certificate issued by LRK Beauty Academy.

During your training

During your training you will usually be required to give and receive treatments.

Photography / recording of training (both audio or video) is strictly prohibited while in attendance of a practical masterclass course. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training notes are provided at the time of booking and our team are available to assist with any queries after training, therefore this should not be required. For those with additional learning needs, we can usually arrange access to our Online Student Portal to access additional resources such as training videos to support you and extend / refresh your learning beyond your training day(s). This is available on request, although a fee may apply.

All courses are taught only in Russian or English. It is essential that you have language competency so that the tutor is able to assess a student’s competence of all required aspects to achieve LRK Beauty Academy completion with certificate. Students must advise of any language issues at the time of booking.

For site based practical courses, students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes.

Medical Conditions

Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments. Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

Due to health & safety / insurance obligations, students within pregnancy may be unable to partake in practical training days or assessment days, to receive treatments. This applies to all students within the first 12 weeks of pregnancy or anyone considered high risk in pregnancy. Where possible to attend, you may be required to bring a female model to your training to practice upon, please call us before booking so we can confirm course suitability for you. The only exception to this would be training courses where you are working on a training hand or head e.g. nail courses, lash extension courses etc., although the cut-off is usually 32 weeks pregnant.

Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.

Special Training Needs / Requirements

It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.

Manicure Courses

Please ensure any nail extensions or enhancements such as gel polish are removed prior to attending the course, as you will give and receive treatments working on the natural nails. Failure to remove such before the training day may result in being unable to participate within the course and a rescheduling fee being applicable.

Facial Massage & Skincare, Electrical Facials Courses

Please ensure you have removed any eyelash extensions before attending these courses. You will be required to remove any make-up as part of giving/receiving treatments on these training courses. You must ensure you are able to receive treatments and have notified us of any medical conditions / medications which may prevent you receiving treatments. Those receiving certain treatments for acne (such as roaccutane) or who have undergone cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks will be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.

Students booking Electrical Facials training courses will be sent a document outlining medical conditions that may affect your suitability to participate within training. Please read through this thoroughly and respond by return email to confirm yes (with specific details) or no to indicate if there are no conditions applicable to you. This allows us to ensure you are able and safe to give/receive the treatments due to the Electrical aspects involved with these treatments. Once your response is received, we will then be able to confirm your training dates or will contact you to discuss further.

Starter Kits

All equipment and products are provided for you to train with on the day. However, if you are studying for a course requiring home study and case studies, you will be required to purchase products for the home study aspect of your course (and for Assessment days )

Selected starter kits are available for our students to purchase through our website. This depends on the specific course. These are provided to students directly from the wholesale supplier. Contents listed are typical but may vary, dependent on stock levels as required by the supplier. The starter kit contents also give you some idea of the minimum basic items you will require, however there may be additional items you will look to add beyond the starter kit(s) once you begin practising to enhance your treatments. Kit orders will only be processed where the student has already booked or attended to complete the relevant training course with LRK Beauty Academy, as we provide kits only for the purposes of training, practice and gaining skills to our own students. Orders from those who have not completed training with us may be refused and result in cancellation / refund of the kit fee paid.

Kit prices quoted on the website include postage and packaging. We only ship products agreed addresses with practical locations. Unused kits which do not meet your requirements may be returned within 5 days of receipt, at your own expense and a re-stocking fee of 25% applies to any refund. The supplier will check the kit upon receipt to confirm it is in unused, re-saleable condition before a refund can be agreed and provided.

All kit shortages or damages should be reported by email within 48 hours of receipt. You will then be advised of the process to receive any shortages, return the kit or for kit collection by the supplier. Please note kit contents is stated as typical contents but may be subject to change or substitution by the supplier without prior notice, for which we are not responsible. Returned kits must be sent by recorded post or collection by the supplier will need to be made possible. Refunds or replacements will only be issued upon receipt of the returned kit(s) and confirmation of any reported damages / faults by the supplier in order to confirm and issue the refund. Any kits not found to be as reported may be refunded minus a restocking / return postage fee at the supplier’s discretion.

Equipment and products are also available from online wholesalers. We do not insist that you buy from us.

Discount Cards

Many of our students gain discount cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using our LRK Beauty Academy certificate along with an approved link we provide you. However we can accept no responsibility and have no control over individual student eligibility or ability to acquire these discounts. We make no guarantee over eligibility and this is at the discretion of the individual supplier / wholesaler.

Refresher Training

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required. Alternatively our team may be able to arrange access to additional learning resources through our Online Student Portal to support your learning, for which an additional fee may apply.

Complaints

We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email us with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.

Code of Conduct:

To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-

For site based masterclass courses, punctuality is essential with all learners to arrive on time as requested in the booking confirmation. Allow adequate time to travel to the training centre. Lateness is very disruptive for other students and may mean you miss fundamental aspects of the training. You will be refused entry if you arrive late for training. Please do not break from the training unless instructed to do so by the tutor. A lunch break is provided along with short refreshment breaks throughout the day, timed as is appropriate for the course. Taking excessive or unauthorised breaks may mean you miss vital training that impedes your success on the course. Students are advised to remain in the centre during agreed breaks (please bring cold food). Should you leave the centre and return late from break(s), you may be refused entry and be unable to complete your course.
Learners are required to purchase at their cost & wear a suitable beauty uniform (tunic) to training / assessment dates. Nails should be short, hair tied back. Eyelash and Nail extensions should be removed (where appropriate to the training course being attended). For health and safety, all jewellery should be removed. Only exceptions are a plain wedding band and one small pair of stud earrings.
All learners are expected to fully participate, including giving and receiving treatments. Any exceptions (e.g. medical reasons) to this must be agreed at the time of booking and a suitable female model may be required to be provided by the student in order to participate.
Please ensure an enrolment form is handed to the tutor. Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.
We can accept no responsibility for any loss, damage or theft of personal property; however rare. Therefore we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the centre. Any property left behind will be held for 7 days, following which it will be disposed as appropriate. Students are responsible for collection of lost items from site, by appointment. We cannot post or deliver any lost property.
Products / tools provided at the training centre remain the property of LRK Beauty Academy and should not be taken from the training centre at any time. Such will be treated as theft and reported to the authorities. Please work with the tools / products and within the facilities provided taking care to avoid causing deliberate damage or loss. Students may be held responsible for the cost of such loss / damage. Please wait until items are provided to you and no time should students access any staff only store cupboards or storage areas without express permission of the tutor and/or without supervision. For reasons of health, safety and hygiene; please use products / tools / equipment only as directed and when prompted by the tutor. If asked to ‘down tools’, please ensure you comply with any instruction by ceasing immediately.
Use of mobile phones is prohibited during training and should be turned off outside of agreed breaks.
No use of e-cigarettes/vaporisers, smoking or chewing of gum within the training centre.
Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre where we have reason to suspect such influence, and the police may be contacted if appropriate.
The training centres operate a mixed sex basis for training days and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking. Male students will be required to provide a female model for the waxing courses and assessment days.
Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or at any time, which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour (which may affect other students) will not be tolerated. Tutors will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.
Verbal, physical or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your diploma and will forfeit all course fees paid.
Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
Learner feedback forms are to be completed at every training session and are compulsory where requested.
Photographic ID must be shown to the tutor at every training day to gain admission to the centre, if requested. Entry may be refused without this.
Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre premises. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Photos may occasionally be taken by tutors with the express permission of students, for the purposes of marketing/promotion.